Refund policy

Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, complete, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, you can contact us at hirakooshop@gmail.com. If your return is accepted, we will send you a prepaid return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at hirakooshop@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as personalized products (for example, special orders) and personal care products. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned or exchanged.

Exchanges

The fastest way to get the item you want is to return the item you received and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hirakooshop@gmail.com.